AGREEMENTs

Appointment Agreements

By reserving an appointment, you are agreeing to all terms of RUUT Salon’s Appointment Agreements. If you have questions regarding any of our Appointment Agreements, please contact us and we will happily assist you.

 

Appointment Reservations

  • New Appointments: New Client appointment reservations must be reserved with a valid debit/credit card on file to ensure observance of our Appointment Agreements. This information is securely stored in our booking software and will only be processed in the event of a Cancellation or No Show Fee being due. At the time of checkout, you may choose your preferred form of payment. Accepted forms of payment include cash, apply pay, and all major credit cards. 

  • Extended Color Services & Color Corrections: All reservations of Extended Color Services and/or Color Correction Service(s) that require 3+ hours of scheduled Service Time must be reserved with a valid debit/credit card on file to ensure observance of our Appointment Agreements.

 

Appointment Notification & Confirmation

We provide two digital forms of Appointment Notifications and Confirmation: text and email. *You must opt in to the text notifications on your phone to receive them.* Email notifications will automatically be sent when a valid email is provided. 

Notifications:

  • when an appointment is scheduled 

  • confirmation 3 days prior to your appointment (with push notifications to confirm or cancel)

  • appointment reminder 1 day prior to your appointment

If we do not receive a reply through the provided digital Confirmation, we will follow up with a Confirmation Call 48+ hours prior to your reserved appointment. 

Text and email notifications will include a link to review our Appointment Agreements. 

 

Appointment Cancellation & Rescheduling

The Services that you request at the time of booking are reserved especially for you with one of our professionals. If you discover that the appointment time no longer accommodates your schedule or if you need to make any adjustments to your scheduled appointment, please courteously contact/call RUUT Salon 24+ hours prior to your appointment time to allow our Salon and the Stylist to accommodate another guest at that time. 

  • Cancellation Fee: In the event that a reserved appointment is cancelled/rescheduled within less than 24 hours of the scheduled appointment time, we reserve the right to charge a Cancellation Fee of $25 per scheduled Service that is cancelled. The Fee will be charged to the card on file. If a valid debit/credit card is not on file, payment of the Cancellation Fee must be made and a valid credit card must be updated to the client file in order to reserve any future appointment/service.

  • No Show Fee: In the event that a reserved Service is not attended, without prior notification/cancellation, we reserve the right to charge a No Show Fee of 50% of the scheduled Service Total to the credit card on file. If a valid debit/credit card is not on file, payment of the No Show Fee must be made and a valid credit card must be updated to the client file in order to reserve any future appointment/service.

Service Punctuality

The services that you request at the time of booking are reserved especially for you with one of our professionals. Punctuality is appreciated and vital to ensure that our Stylists may accommodate all of your needs, as well as promptly accommodate the needs of other guests with reserved appointments. 

  • Guest Tardiness: If you discover that you will be late for your scheduled Service, we kindly request that you call 15+ minutes prior to your appointment time. In the event that you will be 15+ minutes late for your reserved Service(s), we cannot ensure that your entire service will be honored, or we may suggest that you reschedule your appointment. If the entire service cannot still be accommodated due to tardiness, the service will not be reduced in price. If the tardiness results in the appointment needing to be rescheduled, Cancellation Fee(s) will apply. 

  • Stylist Tardiness: In the event that your Stylist is running 15+ minutes late, we will provide a courtesy call 15+ minutes prior to your scheduled appointment time. All of your scheduled Services will still be honored. 

 

Stylist Cancellation 

In the event that your Stylist has an unforeseen absence (due to illness, emergency, etc.), and must cancel within 24 hours of your scheduled appointment, you will receive a $25 credit towards your rescheduled appointment. To best accommodate rescheduling your appointment, we will provide the next available time with the originally scheduled Stylist, or the next available time with another RUUT Stylist. 

 

Inclement Weather

In the event that there is a salon closure due to inclement weather, we will notify you by phone or email to discuss changes to your scheduled appointment if it should be affected. No fees/credits will apply to cancelled appointments due to inclement weather. 

 

Service Price

Throughout our website you can find base prices for the services that we provide. All prices listed on our website or mentioned by our Salon Experience Specialists over the phone are starting prices. Definitive service total can only be determined by a Stylist at the time of Consultation/Service. All prices shown on our website or discussed during scheduling may be subject to change depending on many variables. For an accurate quote or to establish a service total, please speak to your Stylist during your Consultation. 

 

Service Guarantee

We commit to providing you with an overall look that is customized and tailored to best suit you and your lifestyle. If you feel less than satisfied with the service you received, we value not only your feedback, but also the opportunity to revise it. If you feel there was a miscommunication during the original consultation, or if you feel that there is technical inaccuracy, we invite you back within 14 days of the original service for a Complimentary Revision.

 

Product Guarantee 

RUUT Salon and Aveda guarantee all purchased products. All Aveda Hair/Skin/Body/Air Care Product returns and exchanges will be granted for any product(s) that are more than 50% full. 

Any RSession Styling Tool that is unused, or proven defective and actively under manufacturer’s warranty, will be granted for return/exchange. 

 

Guest Garments

We provide each of our guests with a freshly laundered smock at the time of arrival. This provides each of our guests with the opportunity to change out of his/her personal top/garment to avoid damage to personal clothing. All shirts that have a high collar or a high/bulky neckline will need to be removed to correctly perform services. RUUT Salon is not responsible for any damage to your personal belongings/garments.

tues - wed | 9am - 6pm

thurs | 9am - 5pm

fri | 9am - 6pm

sat | 8am - 5pm

sun - mon | closed