Full Time Position: 35 - 40 Hours/Week

General Shift: 10am - close / Tues - Sat

 

ROLE OBJECTIVE

 The Salon Experience Specialist is a supportive position focusing on the overall mission and success of the RUUT experience. Through relationship building, appointment coordination, AVEDA knowledge, and overall customer care, the Salon Experience Specialist position is a key role in the overall success of daily operations and growth at RUUT. 

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OUTLINE OF ROLE

• Salon Experience Host

  • ​greets and hosts guests

  • continues to serve guests and monitor experience

  • provides individualized approach with intent to exceed guest expectations

  • maintains organization of all salon areas for optimal guest experience 

• ​ Reservation & Experience Coordinator​

  • receives incoming calls

  • schedules and confirms all guest appointments

  • ​knowledgeable and provides information of RUUT Service Menu

  • makes appropriate service suggestions/recommendations 

  • documents/updates client profile based on interaction

  • manages service schedules for all Stylists

• ​Retail Specialist

  • knowledgeable and provides information of all salon retail products

  • makes appropriate product suggestions/recommendations 

  • supports guests and team with appropriate retail education and recommendations

  • maintains organization of retail area for optimal experience 

• Transaction & Register Management

  • manages guest transactions

  • manages daily transaction log ​​

• Customer Care & Success Specialist

  • ​promotes overall guest wellness during every experience

  • assists all team members in creating overall experience to exceed guest expectations

  • conducts all tasks to ensure customer success

  • troubleshoots to resolve issues and concerns within daily operations

  • develop and maintain knowledge base of evolving products and services

  • assists guests with challenges

  • resolves guest challenges 

• Aveda Inventory Management​

  • maintains product on-hand counts​

  • receives incoming inventory orders

  • maintains organization of inventory 

  • manages updates for new product launches

  • maintains and assists retail displays and schematics

• Closing Tasks​

  • performs and oversees all evening closing tasks ​

  • prepares for the following business day

• Career Advancement Opportunities​

  • Additional role and career advancement available​

 

OVERALL CREDENTIALS OF IDEAL CANDIDATE

• Service Industry Experience (required)

• Appointment Scheduling Experience (preferred)

• Retail & Inventory Experience (preferred)

• Windows & iOS Systems Experience

• Microsoft Office Experience

• Types 40+ words per minute

 

OVERALL QUALITIES OF IDEAL CANDIDATE

• Connects with the RUUT Mission and Vision ( read more )

• Connects with the Aveda Mission 

• Professional and personable

• Proactive and self starter

• Self Accountable

• Intuitive

• Excellent  Written and Verbal Communication Skills

• Dependable

• Respectful and Caring

• Positive and supportive

• Open Minded

• Honest

• Confident

• Humble

• Eager

• Trendy

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RUUT FULL TIME BENEFITS

• Career Advancement Opportunity

• Idividualized Goal Support & Guidance 

• Retail Sales Bonus Opportunity

• Medical Benefits

• Simple IRA Contribution

• Paid Vacation

• Paid Holidays

• Service & Product Discounts